[DRAFT – to be reviewed by a professional before the shop opens. Replace every item in square brackets.]
Refund and Returns Policy
Right of withdrawal (14 days)
If you are a consumer in the EU, you can withdraw from your purchase within 14 days of receiving the goods, without giving any reason. To exercise this right, send us a clear statement by email to [CONTACT EMAIL] with your order number.
How to return
Send the items back within 14 days of your withdrawal notice, in the same condition you received them. [WHO PAYS THE RETURN SHIPPING: e.g. the customer]. Graded or sealed items must be returned sealed.
Refunds
We refund the price of the goods and the standard delivery cost within 14 days of receiving your withdrawal, using the same payment method. We may withhold the refund until we have received the goods back.
Damaged or wrong items
If an item arrives damaged or is not as described, contact us within [X] days with photos and we will arrange a replacement or a full refund, including shipping.
Legal guarantee
All consumers benefit from the 2-year legal guarantee of conformity provided by EU law.