[DRAFT – to be reviewed by a professional before the shop opens. Replace every item in square brackets.]
Terms and Conditions
1. Who we are
This online shop is operated by [FULL NAME / COMPANY NAME], [ADDRESS], Msida, Malta. [VAT NUMBER, when available]. Email: [CONTACT EMAIL].
2. Products and prices
All prices are in euro (€). [PRICES INCLUDE / DO NOT INCLUDE VAT – to be confirmed with your accountant]. Shipping costs are shown before you confirm the order.
3. Orders
The contract is concluded when we send the order confirmation email. Most items are unique pieces: if an item is no longer available we will refund you in full.
4. Payment
[PAYMENT METHODS]. Payments are processed securely by our payment providers; we never store your card details.
5. Delivery
See Shipping & Delivery.
6. Right of withdrawal and returns
See our Refund and Returns Policy.
7. Legal guarantee
Consumers benefit from the 2-year legal guarantee of conformity under EU law.
8. Complaints and disputes
Contact us first at [CONTACT EMAIL]. [APPLICABLE LAW AND DISPUTE RESOLUTION – to be confirmed].
